Bill of Rights for Credit Union Members:

Credit Unions are not-for-profit financial service cooperatives-owned by the people who use their services-they work for the benefits of the members. And what’s good for you is good for your credit union.

This means that your opinions count, and so do your expectations. In fact, these opinions and expectations direct the products and services the credit union offers, and determines how successful your credit union has been.

According to CUNA and Affiliates, there are 14 expectations that you can hold your credit union to, because you’re the force behind our credit union’s growth. You and your fellow members can expect:

1. A financially secure institution complying with the laws and regulations that govern it.
2. A solid financial condition; responsible management of members’ financial resources.
3. Highly principled employees demonstrating integrity, professionalism, and ethical behavior.
4. Respectful, courteous, timely, and unbiased personal service.
5. Confidential records and transactions.
6. The opportunity for your opinions to be heard and valued.
7. An equal vote with other members, regardless of account balance.
8. Volunteer credit union board and committee membership opportunities if you qualify and are elected.
9. Dividend and loan rates that compete with and, whenever possible, offer advantages, over other financial institutions’ rates.
10. Truthful advertising and disclosure of product and service rate, risks, charges, obligations, terms, and conditions.
11. Timely notifications and correction of credit union errors or inaccuracies.
12. Timely response to loan requests, account problems, or suggestions.
13. Recourse appeal and fair resolution of problems.
14. Consumer information to help you make wise credit, saving, and purchasing decisions, and to effectively manage your money.

We’re glad you are a member of our credit union. Please contact us if we can serve you better.

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